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707-327-0734        
info@clothcarousel.com                                        

Frequently Asked Questions


Classes


How do I register for a class?
You can get to our class links either from ‘Classes’ or ‘Calendar’ in the upper navigation bar. If a class has space available, select your quantity, enter the ‘Attendee Name’, and click the ‘Add to Cart’ button. If the class is full, but you want to be notified if space opens up or to know when another date is scheduled, click the ‘Add to Wait List’ button and enter your info (must have email and phone # in order to contact you). Supply lists are emailed out to registrants within 3 business days. Be sure to tell your cashier in the store when you’re purchasing supplies for your class to you get your 10% class discount. (Class discount not available through our webstore.)

Are the classes in-store or online?
Currently all our class offerings are held in our in-store classrooms. Class sizes are currently smaller than usual because of social distancing requirements and masks are required.

We are not doing any online (Zoom) classes.


Emails


Why do I continue to receive emails if I already unsubscribed?

In addition to the occasional direct email, our automated marketing emails are generated every Thursday. There are four different email topics (New Products, Top Sellers, Classes, On Sale), each with their own unsubscribe. Why? Because if  you’re not local you’re probably not interested in Classes email, but you are still interested in our On Sale email.




Gift Cards


Purchasing eGift Cards
Click ‘Shop Online’ in the upper navigation bar and scroll to near the bottom of the page. You can purchase an eGift Card in $25 increments. Need a $200 eGC, just click $100 twice. If you need a different amount, feel free to call the shop and we’ll take care of over the phone.


Inventory


Is it in stock?
We have our webstore configured to remove an item from our catalog once the quantity reaches zero. So, unless there’s an issue with our inventory count (which sometimes happens, because computers and humans aren’t perfect and sometimes people steal stuff), if it shows on the webstore, it’s in stock.

Is the color true?
Most of the images on our website are provided by the manufacturers so they’re as accurate as possible. Keep in mind that your computer monitor or phone screen, coupled with the camera and exposure settings originally used, could affect the accuracy of the color.


Shipping


Shipping, curbside, or in-store pickup
Shipping to any US destination is $5 (free through 2/14). Curbside or in-store pickup is always free.

International shipping
We can ship internationally, but not through our webstore. Please send us an email (info@clothcarousel.com) or call the store (707-327-0734) to inquire about product availability and shipping rates.


Shopping Cart


PayPal checkout
Our online cart clears through PayPal, but you don’t have to have a PayPal account to use it. You can check out as a Guest. If you utilize someone else’s PayPal account (like your partner’s) the email associated with the order will be from their PayPal account so you might not receive our receipt or notification that your order is ready for pick up or has shipped. Also, check your junk/spam filter for receipts, notifications, or class supply lists


Contact Us
    • 707-327-0734
      150 Parker Street, Suite B
      Vacaville, CA 95688
    • Monday-Friday, 10am-6pm
      Saturday-Sunday, 10am-5pm
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